Our Technical Support

At Chi Farms, we are committed to supporting poultry farmers beyond product sales. Our comprehensive technical support includes laboratory diagnostics, veterinary services, and a dedicated customer-focused team. Whether you're facing health challenges, need performance insights, or are looking for expert advice, we offer a complete package of poultry support to help you achieve optimal results across every stage of production.

Our Products

Veterinary Services

Chi Farms’ Veterinary Unit specializes in comprehensive poultry health management, offering tailored support to maximize flock performance and prevent disease outbreaks. Our team works closely with farmers to develop and implement effective health strategies that ensure long-term productivity and biosecurity across poultry operations.

Available services:

  • Planning and coordinating farm vaccination and medication programs
  • Routine health monitoring and biosecurity planning
  • On-site disease prevention and outbreak response
  • Expert consultations and farm visits
  • Reconciliation of farm’s veterinary drugs, vaccines, and lab kits
  • Placing and coordinating import orders for veterinary supplies

Laboratory Services

The Chi Farms Laboratory, in collaboration with the ZOETIS Alpha Initiative, serves as a frontline defense against poultry diseases. Equipped with modern tools, the lab supports both Chi Farms and external farms with disease detection, vaccine monitoring, and hygiene control.

Available services:

  • Poultry necropsy and clinical diagnosis
  • Bacteriology:
    • Antibiotic sensitivity testing
    • Microbial analysis of water and feed
    • Hatchery and pen house sanitation audits
  • Serology (ELISA-based):
    • Antibody detection
    • Vaccine potency evaluation
    • Field disease exposure monitoring

Customer Focus Team

Chi Farms’ Customer Focus Team is dedicated to providing a full package of poultry support services that meet the diverse needs of our clients across the value chain. Our goal is to deliver hands-on, responsive, and expert guidance that enhances farm productivity, builds customer satisfaction, and strengthens long-term partnerships.

Services:

  • Farm Management Support – practical advice on daily operations and production optimization
  • Nutritional Support – guidance on feed selection and feeding programs tailored to each growth stage
  • Veterinary & Health Support – coordination with vet and lab teams for flock health solutions
  • Lab & Diagnostics Assistance – helping customers access and interpret test results
  • Facility and Site Audits – evaluating farm infrastructure and recommending improvements
  • Farmer Training – education on best practices, biosecurity, and management
Dr. Festus Ariri
Head Veterinary Unit
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Customer Focus Team